Booking Policy
By booking or requesting a detail with Precision Details, you acknowledge and agree to the following terms and conditions in full. These terms apply to all clients including Sovereign members.
01 — Agreement
By booking a detail with Precision Details, you agree to all terms and conditions outlined on this page. Submitting a booking request constitutes acceptance of this policy.
02 — Cancellation & Rescheduling Policy
Life happens and we want to be reasonable. The following policy applies to all clients including Sovereign members.
Weather cancellations initiated by Precision Details are always free and always rescheduled — see the Weather Policy section below.
Clients who cancel two or more times within a few months may be required to pay in full at the time of booking before being placed on the schedule again, or may be declined service at Precision Details' discretion. Denial to pay cancellation fees, or a pattern of frequent cancellations or no-shows, may result in refusal of future service.
Cancellations within 24 hours of your appointment are subject to a $75 or 30% fee. No-shows are charged 75% of service cost. See this page for full details.
03 — Service Area & Travel
Precision Details is mobile and comes to you. We do not charge a travel or mileage fee anywhere we agree to work, and the price you are quoted does not change based on your distance from us.
For service locations more than 25 miles from Coatesville, PA, a $150 minimum applies to the total booking. Any combination of services and add-ons that reaches $150 satisfies it — every full detail already does. If your booking would fall below the minimum, we will tell you before scheduling so you can add a service or decide not to book. We will never add the difference to your invoice without saying so first.
All of our listed service towns are inside the 25-mile area, so the minimum does not apply to them. It exists so that longer trips stay worth making — not as a surcharge.
04 — On-Site Condition & Pricing
All prices listed are starting rates. If a vehicle arrives in significantly worse condition than described at booking — the kind of condition that requires substantially more time and product — Precision Details reserves the right to provide a revised quote on-site before any work begins. No additional charges will be applied without your agreement.
05 — Weather Policy
No outside work in active rain. Water interferes with every product — soap, wax, sealants, polish — and the result will be substandard regardless of effort. If a client has a covered space (garage, overhang, enclosed parking), the appointment may proceed regardless of weather conditions outside.
Rain: Active rain is an automatic reschedule for any exterior service. A light mist may be workable for some services at our discretion. Heavy rain is always a reschedule. Post-rain with wet surfaces is often fine, but sealants and coatings require dry panels. If rain is forecast at 50%+ for the appointment window, we reach out the night before to discuss options. If we reach out and receive no response, the appointment will be cancelled or continued at our discretion. If it is raining at the time of arrival, we reschedule at no charge and that client goes to the top of the priority list for the next available slot.
Extreme Heat: Surface temperature — not air temperature — is what matters. A black car in direct sun at 80°F air temperature can reach 110–130°F on the surface. If you cannot hold your hand on the hood or roof for 3–4 seconds comfortably, it is too hot to apply product. Any exterior service involving product application requires either a shaded location or a morning appointment. Morning slots before 10–11am are strongly recommended during summer. For full exterior or coating work during warm months: "For best results, we recommend morning appointments during summer. Extreme heat affects product bonding and can compromise the finish."
Cold / Winter: Below 50°F, most exterior products do not bond or cure properly. Below 40°F is the hard cutoff for exterior work. Road salt is abrasive — heavily salt-covered vehicles require a thorough pre-rinse before any wash mitt touches the paint, which adds time and is factored into winter pricing. Interior-only services run year-round with no weather restriction. All exterior product application services require a minimum 50°F and ideally 55°F+ surface temperature. If a client can provide a heated or naturally insulated workspace, the appointment may be discussed and continued at our discretion.
Wind: Wind above 20–25 mph is a flag for exterior paint work. Dust, debris, and water droplets ruin freshly cleaned surfaces. Polishing work requires a still environment. High wind is a reschedule condition for those services. Wash-and-dry can tolerate moderate wind if the work is fast.
Snow & Ice: No exterior detailing in snow or ice, no exceptions. Interior-only is possible if the vehicle is in a garage. If road conditions affect safe travel, that is an automatic reschedule at no charge — safety comes first.
Automatic reschedule, no fee, priority rebooking: Active rain for any exterior service · Air temp below 45°F for exterior product application · Air temp above 95°F with no shaded area · Snow, ice, or unsafe road conditions · Sustained wind above 25 mph for polish, correction, or coating work.
06 — No-Show & Missed Appointment Policy (Plans)
For plan clients, a tiered approach protects both parties without penalizing a single honest mistake.
First occurrence: We wait 15 minutes, attempt one call and one text, then depart. A $40 missed appointment fee is added to the next billing cycle (not deducted from the plan — added on top). We reach out the same day to reschedule within that month.
Second occurrence (same plan term): $40 fee again. Written notice that a third occurrence will result in plan suspension without a prorated refund for missed appointments.
Third occurrence: Plan suspended. Any prepaid amount is kept for services already rendered or missed without proper notice. Re-enrollment is required to resume service at current pricing.
12-Month plan — workspace unavailable in winter: Clients who cannot provide a compliant workspace during winter months (November–March) have three options: (1) Pause the plan for winter, extend the end date by the number of months paused — no refund, just extension. (2) Downgrade to a 6-month plan retroactively at the higher per-service rate for months already serviced. (3) A 30-day window to find a compliant workspace before any penalty applies. If access is not restored in 30 days, option 1 or 2 applies. The 30-day window is the default first step.
07 — 12-Month Plan Workspace Requirement
The 12-month plan requires a compliant workspace for all service appointments scheduled between October 21 and April 19. A compliant workspace must meet all of the following:
Compliance is assessed before the first winter appointment. If a client cannot provide a compliant workspace at signup, they are not eligible for the 12-month plan and will be offered the 6-month plan or single-service bookings instead.
08 — Additional Fees & Condition Surcharges
Excess dirt, debris, heavy salt deposits, pet hair, set-in staining requiring extraction, or any condition that significantly increases the scope of work may incur additional charges. All surcharges are communicated before work begins.
07a — Surcharge Discount Exclusion
Condition-based surcharges are not subject to any discount, referral reduction, or membership benefit. This includes but is not limited to: pet hair removal, stain removal and extraction, mold treatment, bodily fluid cleanup, excess dirt or debris fees, and any other charges applied due to vehicle condition at the time of service. All standard discounts — including membership, referral, and community discounts — apply to the base service rate only.
09 — Biohazards
Biohazardous materials including mold, bodily fluids, and waste will incur significant additional fees and may result in the service being declined at Precision Details' discretion.
10 — Personal Items
All personal items must be removed from the vehicle prior to or upon arrival. Precision Details is not responsible for any lost, damaged, or missing personal property left in the vehicle.
11 — Service Times
Times shown for each service are minimums — the least time that service takes on a vehicle in normal condition. They are not estimates of when the job will finish. Vehicle condition at the appointment, add-ons, and vehicle size all add time beyond the minimum.
12 — Stains & Odors
While we apply professional-grade products and techniques, some stains and odors may not be fully removable. Results depend on the age, depth, and nature of the stain or odor.
13 — Vehicle Access
A key and/or key FOB may be required for certain services. It will be returned upon receipt of payment for the completed service.
14 — Pricing & The “+” Symbol
All prices listed on this site are starting rates, indicated by the “+” symbol. This means the price begins at the stated amount and may increase based on: the condition of the vehicle at the time of service, the size or complexity of the job relative to the vehicle category, and any add-on services selected during booking or requested on-site. The final price is always confirmed with the client before work begins. You will never be charged more than what you have agreed to.
15 — Birthday Month Discount
Reserve and Sovereign members receive a birthday month discount — one use, valid on any service completed during your birthday month:
Cannot be combined with other active promotions unless explicitly approved by Precision Details. Cannot be carried over to the following month. Cannot be applied retroactively to a service already completed before the discount was requested. One use per birthday month, per client.
16 — Cancelling a Plan
You can cancel a plan at any time. Services already completed are yours — there is no charge-back and no exit fee.
What cancelling costs you: the plan rate ends immediately, so any future services are billed at standard single-service pricing. Membership progress earned through that plan resets — a plan that was building toward Reserve or Sovereign status no longer counts toward it. Membership progress may be preserved at our discretion where a plan ends for reasons outside the client's control, such as the vehicle being sold, written off, or a move outside the service area.
Why the plan rate is lower: a vehicle seen on a regular schedule usually needs less work per visit than one detailed once or twice a year, and that predictability is what makes the lower rate possible. It is not a guarantee against surcharges — condition-based charges under section 08 still apply on a plan whenever a vehicle's condition warrants them, and the first service on a new plan is commonly quoted closer to standard rate because it carries the catch-up work. A vehicle returning after a long gap is quoted as a standard service.
No money is owed at cancellation. Prepaid months that have not yet been serviced are either refunded or completed at your choice.
17 — Discount Exclusions
Condition-based surcharges are not subject to any discount, referral reduction, or membership benefit. This includes but is not limited to: pet hair removal, stain removal and extraction, mold treatment, bodily fluid cleanup, excess dirt or debris fees, and any other charges applied due to vehicle condition at the time of service. All standard discounts — including membership, referral, and community discounts — apply to the base service rate only.
18 — Refunds & Re-Service
We do not offer cash refunds on completed services. If you are not satisfied with the work, contact us within 48 hours of the appointment and we will return to correct the specific issue at no charge. Re-service covers work that falls short of the standard described on our Services page; it does not cover new dirt, new damage, normal wear, or conditions we disclosed as unfixable before or during the appointment. Cancellation fees, no-show fees, and condition surcharges are non-refundable. Prepaid maintenance plans are governed by section 15.
19 — Photography & Use of Images
We photograph vehicles before, during, and after service for quality records and for our own marketing, including this website and our social media. Photographs show the vehicle only — we do not publish your name, your address, or any identifying detail, and we blur license plates, inspection stickers and VIN plates before anything is published. If you would prefer that your vehicle not be photographed or published, tell us at any point before or during the appointment and we will honor it. If a photo of your vehicle is already published and you want it removed, email us and we will take it down.
20 — Pre-Existing Condition & Limitation of Liability
Detailing reveals defects that dirt was hiding — existing scratches, swirls, rock chips, oxidation, failing clear coat, cracked trim, worn upholstery and prior repairs. Revealing a pre-existing defect is not damage caused by us, and we will point out anything significant we find. We exercise reasonable care in all work, but to the fullest extent permitted by Pennsylvania law our total liability for any claim arising from a service is limited to the amount you paid for that service. We are not liable for indirect or consequential losses, for pre-existing damage, or for the failure of components that were already defective. Report any concern within 48 hours of the appointment so we can inspect it.
21 — Governing Law
These terms are governed by the laws of the Commonwealth of Pennsylvania, and any dispute arising from a service will be handled in the courts of Chester County, Pennsylvania. Nothing in these terms limits any right you have under the Pennsylvania Unfair Trade Practices and Consumer Protection Law or any other consumer protection statute that cannot be waived by agreement.
Last updated 9 September 2026. These terms are subject to change. The version in effect at the time of your booking applies. Questions? Contact us at precisioncad20@gmail.com.